One of the installation challenges faced by companies in a data center environment is finding a connectivity partner. Many companies, particularly non-U.S. companies, have approached Telehouse requesting assistance with domestic U.S. circuit issues and support.
Our Network Consultation Service provides assistance in obtaining quotations, placing orders, and performing installations. The quotation process is simplified for you, with only an email or phone call needed to request a quote. The amount of red tape is minimized by leveraging our experience, carrier/provider relationships and carrier-neutral status. In addition, order processing and installation support is available from Telehouse on your behalf.
The Telehouse Ping Monitoring Tool is an inexpensive way to provide customers with basic equipment monitoring capabilities. Our system regularly monitors the packet failure rate of the customer-specified equipment, including servers or networks. Our Customer Assistance Center and the Client are notified immediately of any resulting problem, which translates to remedial action to prevent or minimize problems and downtime.
Telehouse can provide 24x7 customized telephone answering service for all customers. Requests for support will be handled according to procedures developed specifically for each customer. This provides an enhanced image and availability for business without 24x7 operations.
Telehouse will provide customized handling of your back-up tapes or other media. The service includes mounting and running back-up processes on your designated schedule, as well as shipping and receiving media from your storage facility. With this service, Telehouse ensures that you'll never forget to have a backup done for your data.
To contact us for more information, email or call +1.718.355.2500
To order services, click here