Remote Hands: Your Solution to IT Staffing and Complexity
February 22, 2022We’ve all heard about how uneasy the labor market has been during the pandemic. Employers simply can’t find enough qualified candidates to fill vital jobs. The shortage of workers is causing salaries to skyrocket across the board, especially in technical fields like IT.
All this could be a nightmare if you’re trying to recruit and retain enough IT professionals to operate your rapidly growing network while trying to keep HR costs in check. Let’s not also forget about the added burden of managing logistics of which engineer or technician is closest to the servers when time-sensitive issues arise. Nevertheless, the right skills and planning for the proper care and keeping of IT are crucial. In a highly competitive business market, if not managed properly this can mean irreparable damage due to loss of revenue and the lack of consumer trust in your services.
What if you had access to an entire team of highly skilled, experienced and dedicated IT engineers, freeing your team up to focus on your core business without sacrificing the viability or security of your technology? In fact, what if that external team actually improved your IT functionality and reliability while lowering your company’s costs and always being at the ready on-site?
This is the benefit of Remote Hands services at TELEHOUSE.
When you colocate with TELEHOUSE, you not only get access to the most advanced carrier-neutral data center facilities and technology in NY and LA, you can also get the entire TELEHOUSE Remote Hands team monitoring your network and keeping things running smoothly 24/7/365 – 366 if it’s a Leap Year.
Here’s just some of what the TELEHOUSE Remote Hands team can do for you:
● Check alarm status on customer equipment and provide fault investigation
● Change out faulty equipment peripherals such as network cards, power supply units, hard disks and memory
● Perform equipment resets and reboots at your request
● Investigate localized network issues upon notification
● Consult on equipment and circuit installation
● Investigate faults on customer circuits, including full end-to-end test and repair
Remote Hands effectively turns your IT infrastructure into a largely turnkey operation when colocating at our NY and LA Data Centers. But the best part is there are no restrictions on call out or usage, meaning that you won’t have to fret about calling on the Remote Hands team whenever you need them. You will also have access to both tech support and service engineers, meaning you’ll be covered whether your problem is a small one or a major headache. Plus, the average turnaround time is just 15-20 minutes for most issues, meaning that your system will be back up to full speed in just about no time.
To learn about how TELEHOUSE’s Remote Hands in addition to how our other managed services can fit your IT needs, click here for more information.