Colocation Remote Hands Services
Relax, We’ve Got You Covered
When you colocate with Telehouse, you’ll have unrestricted access to remote hands services of a highly skilled, experienced team of support engineers. Our aim is to deliver the same or even greater provision than if you were to run your systems in house with your own staff.
As a special bonus you’ll get the first 30 minutes tool free as a complimentary service.
With Remote hands services you’ll get
- 24/7/365 availability
- No restrictions on call out or usage
- Access to both Technical Support and Service Engineers
- 15-20 minute average turnaround time for issue resolution
Our engineers are standing by 24/7 to:
- Check alarm status on customer equipment and provide fault investigation where required
- Investigate faults on customer circuits supplied by Telehouse which includes full end-to-end test and repair where applicable
- Change out of faulty equipment peripherals such as network cards, power supply units, hard disks, memory etc and replace using spares supplied by the customer
- Perform equipment resets/reboots at the request of the customer
- Investigate localized customer network issues when notified by the customer
- Meet with the Customer regarding equipment and circuit installations at the customer location